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General Information
 

You are welcome to view the products on the website, however, you will not be able to see prices etc, or be able to place an order without registering for an account with us.

» You can register for an account here «

When you apply for an account, we will ask for some evidence that you are already trading, or you have serious intentions to do so.
We do not supply to market traders.

Once you have applied for an account, we will contact you with your log in details. You can then use the full website.
You will also receive our newsletter which will keep you up to date with new additions, special offers and other useful information.

When registering an account with BabyPrice you must have read, and agree to, the Terms & Conditions set out below.

Any information you supply to us when registering will only be used by BabyPrice and will never be given to a third party.

Terms and Conditions
 

Your log in Username and Password are for your use only and must be kept secure.
Any Person(s) found to be allowing others to use their log in details will be removed from the database immediately.(ip addresses are logged).

Our minimum carriage paid order is £150 excluding VAT.
Orders under this amount will be charged at £7.50 carriage.

All prices on our website are shown exclusive of VAT.

We can supply any mainland UK address, but if you are in Scotland, Highlands or Islands we will have to quote individually for shipping costs.

Payment must be made at the time of order, and goods will not be released until full payment has been received.
Payment can be made by Debit card or Bank transfer.
Payment by Credit card will incur a 2.9% surcharge.

Orders can be placed by email to

Claims for shortages or damage must be made within 2 days of receipt via email to

We cannot accept returns of unsuitable goods.
We cannot supply stock on a sale or return basis. All stock purchased is not returnable unless faulty in which case you MUST contact us first before returning.

If goods that you have purchased from us and then resold to your customer prove to be faulty, you must contact us to arrange their return.
You are responsible for the cost of the return of the the faulty item. We cannot collect faulty items from your customer.
However, it may not always be necessary for you to return faulty items. Please contact us first for instructions.


Whilst we strive to be in stock of all items at all times, this is not always possible.
We will notify you to let you know if any items are out of stock at the time of your order.

Any items not in stock at time of ordering will not be back ordered, but must be re-ordered at a later time.

Overseas Sales

All goods are supplied for resale to the UK only. In some instances it may be possible for you to sell goods to other EU Countries but only if permission is granted by Babyprice as pre-existing distribution agreements may prohibit this.

We accept no liability for products on sales outside of the UK. All of the products supplied by Babyprice are certified as saleable in the UK and EU only. They may not meet safety standards in other countries such as America and Australia or rest of world and their re-sale there is not authorised by Babyprice.

 

"To Order" Lines
If an item on our website says "To Order" this means that we don't hold it in stock but are happy to order it in for you. These items must be ordered separately to your main order and paid for at the time of order. We are happy to send them out together with a regular order if you have placed one to save you the carriage charge, but can only hold ordered in items for a week due to warehouse space.

If orders are received by 2pm your order will be despatched by courier for next day delivery.

If your parcel appears to be damaged in any way upon receipt, or a parcel is missing, you must note this when you sign for it.
We cannot accept claims for a damaged delivery if you have signed to say the delivery is in good condition.

Drop Shipping
 

We are happy to send items direct to your customer if you prefer, known as Drop Shipping. However the following conditions must apply.

1. Each dropship order must be placed as a separate order. You will be asked for your customers details when you checkout.
Carriage costs will be recalculated when you place the order.

2.
We must have your customers name, address and a landline telephone number. Our couriers deliver from 8am to 5pm on the specified day.
They cannot leave parcels without a signature, but they will try the neighbours if no one is in. If your customer doesn't want them to try the neighbours, you must let us know.


3. We check all items prior to despatch, but if the item is damaged or faulty we can only collect it from your address not your customers.
You will have to get the item back to your address and then we can arrange collection. We cannot reimburse our carriage charges ever, even if an item is faulty, damaged or unsuitable.
If your customer reports a damaged or faulty item, we will request a photograph or a description, please contact us for a reference number before returning any item.

4. Dropshipping carriage is charged from £4.50 to a maximum of £7.50

Orders can be delivered to mainland England, Wales and some parts of Scotland. (Dropship prices can be found in the item information.)
If your customer lives in Scotland, please contact us first with their postcode so that we can advise you if a higher charge is necessary.

 

Privacy Notice
 

This privacy notice describes how we collect and use personal information about you before, during and after your working relationship with us, in accordance with the General Data Protection Regulation (GDPR).

Data covered by this legislation includes the personal identifying information regarding Babyprice’s customers and suppliers, and the employee data they choose to share with us.

What data does Babyprice hold?

Customers.

If you are a Babyprice customer, you will have provided us with the following: 

  • The name(s) and contact details of person(s) involved in the purchase and/or use of our products and solutions.
  • Billing and Delivery addresses of orders placed.
We also retain:
  • The name(s) and contact details given of any additional person(s) involved in the use of our products and solutions. This includes any email and SMS contact information provided for the purposes of message/alert forwarding.
  • Purchase history for the purposes of customer service. This includes the serial numbers of tracking devices for the calculation of warranty periods, and the purchase dates and periods of Support Service.
No personally identifying information beyond the initial scope of providing products or services is asked for nor retained by Babyprice. Where trackers/services are hosted by Babyprice no GPS-related data is incorporated with or stored alongside any personally identifying information.

Suppliers

If you are a supplier to Babyprice you will have provided us with the following:

  • The name(s) and contact details of person(s) involved with facilitating orders placed by Babyprice, and;
  • Financial details required by Babyprice in order to make payment for orders.

Other Non-Customer Contacts

If you choose to provide Babyprice with identifying information such as your name, email address and/or phone number in response to direct marketing activities including trade shows, Babyprice websites and meetings in-person; the details provided to us are used exclusively for the transmission of relevant/requested materials directly following the show, meeting or similar.

The details given are retained for no longer than their immediate use (i.e. making contact for the purposes of discussing relevant products and solutions). The details are then discarded; not used for subsequent marketing activities.

How is my data stored and used by Babyprice?

Personal data as defined above is used exclusively by Babyprice to facilitate and supplement existing business activities. This data is not shared with any third parties for the purposes of marketing. Information directly relating to the physical delivery of goods to customers’ specified locations is shared with our chosen delivery partners, who themselves are subject to GDPR legislation as data processors.

All data is held on a secure database. Data pertaining to customer accounts and purchases is stored using Babyprice’s chosen Customer Relationship Management (CRM) service. This data is accessible only by select Babyprice personnel and, as mentioned previously, is limited to information directly related to delivering products and services. No access is available externally, including by those about whom it relates.

This data is updated when subsequent orders are made by customers, or when Babyprice order from our suppliers. Updated information (primary contacts, email and physical addresses, and phone numbers) replaces previously held information. No record of the previous details are held within our CRM, with the exception of any documentation generated prior to the change.

The personally identifying data described here is held indefinitely for the purposes of delivering our products and services until such time as customer/supplier relationship is terminated, or upon request by the customer/supplier. We will share your personal information with third parties only where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.

Babyprice Website

Babyprice’s websites employ username and password protection on some content in order to restrict access to product information.

If you have registered as a user on our website, your registration will have included a contact email address. This information is not used or shared for any purpose beyond automated messaging from our website. All details are held on a secure database within the website hosting environment.

Right to be Forgotten (Right to Erasure)

As mentioned above, the personal data held by Babyprice is done so indefinitely until such time as relationship between ourselves and our customer/supplier is terminated, or the customer/supplier updates their information or requests for it to be deleted.

If you would prefer Babyprice to delete any specific data regarding yourself or your company, please submit your request to:

If you no longer wish to receive emails about offers and new products and other relevant information please email and your email address will be deleted from our mailing list.

If the details in question are already outside of periods in which we are legally obligated to maintain records, are not the subject of legal investigation, etc.; this information will be erased in a timely manner.

Data Protection Officer

We have appointed a data privacy manager to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact our privacy manager at

Changes to This Privacy Notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.